For

Answer every parent's enquiry — even while class is running

Tuition enquiries follow the school calendar and the working day. Parents message after work — 8pm, 9pm — asking about class schedules, fees, trial classes, and whether you have a slot for Sec 3 maths. That's exactly when your centre is either mid-lesson with no one at the desk, or closed. Come intake season — new term, the run-up to PSLE or O-levels — those unanswered evenings are where enrolments leak away.

A parent who messages three centres enrols with the one that answers clearly and fast. RocketReply makes sure that's you. A missed WhatsApp call or an unanswered message gets an instant reply, and on the AI plan the conversation continues until your admin team picks it up the next morning.

Calls and messages, both covered

• A missed call gets an instant reply: "Sorry we missed you — classes are running. Which subject and level were you asking about? I can share the schedule and trial class options."
• An incoming message is answered the evening it arrives, not two days later.

Three levels of answer

• Starter — every missed call and message gets an instant, on-brand reply in your centre's voice.
• Pro — an AI assistant handles the recurring questions: subjects and levels, timetables, fees from your rate card, trial class availability — and books the parent's interest toward a trial.
• Business — the AI passes the captured enquiry — student level, subjects, preferred timing, parent contact — to your enrolment sheet or CRM via webhook, so intake season's enquiries land as a tidy list instead of a chat backlog.

Why WhatsApp, specifically

Parents run their lives on WhatsApp — class chats, school groups, enrichment arrangements. It's where they ask about tuition, where they forward your schedule to the other parent, and where they confirm the trial class. It's also the channel nobody at the centre can watch during teaching hours.

RocketReply covers it every evening and weekend. No new number, no forwarding — one QR scan on the number parents already message.

Honest about the boundaries

On Pro, the AI works from instructions you set plus hard guardrails: it quotes only the fees you give it, never promises a slot in a class you can't confirm, never makes claims about results, and hands anything sensitive — learning needs, complaints, refunds — to your team. It captures and qualifies the enquiry; your teachers and your track record do the convincing.